Project Process
Last updated: January 2025
Transparent from day one
Every BasiQ project follows a clear, structured process. You will always know what stage we are at, what comes next, and what is expected from both sides.
Phase 1 — Discovery Call
We start with a free 30–60 minute consultation to understand your business, goals, and requirements. No commitment required. We ask the right questions upfront to ensure we fully understand what you need before any work begins.
Typical duration: 1–2 days
Phase 2 — Proposal & Agreement
Based on the discovery call, we send a detailed written proposal including the scope of work, project timeline, deliverables, and fixed price. Once you approve the proposal and sign the agreement, we collect the deposit (50%) and schedule your project into our pipeline.
Typical duration: 2–5 days
Phase 3 — Design
Our designers create wireframes, mockups, and prototypes based on your brand and requirements. You review and provide feedback. We iterate until the design is approved before moving to development.
Typical duration: 1–3 weeks depending on project size
Phase 4 — Development
Our engineers build your solution using modern, industry-standard technologies. You have access to a staging environment throughout development so you can track progress in real time and provide feedback before the final launch.
Typical duration: 2–8 weeks depending on complexity
Phase 5 — Testing & QA
Before launch, we carry out thorough quality assurance across all devices and browsers. This includes functional testing, performance checks, security review, and accessibility evaluation. Any issues are resolved before handover.
Typical duration: 3–7 days
Phase 6 — Launch & Handover
Once the final balance is settled, we deploy your project to your live environment. We provide full documentation, a walkthrough session, and handover of all relevant credentials and files. Your project is yours — completely.
Typical duration: 1–2 days
Phase 7 — Ongoing Support
After launch, we offer ongoing maintenance and support packages to keep your project running smoothly. Bug fixes, content updates, performance monitoring, and feature additions are all available on a retainer or ad-hoc basis.
Communication Standards
| Channel | Used for | Response time |
|---|---|---|
| Proposals, agreements, invoices | Within 1 business day | |
| Project portal | Task updates, feedback, files | Real-time |
| Video call | Reviews, kickoffs, walkthroughs | Scheduled in advance |
| Slack / Telegram | Quick questions (on request) | Within 4 hours |
Questions?
If you have any questions about how we work, feel free to reach out at info@basiq-solutions.com. We are happy to walk you through the process before you commit to anything.